Remote IT Management (RITM)
Product Specifications
The One4Support Remote IT Management System (RITM) is a remote desktop and server management platform that integrates key IT management functions within a single web-based solution.
It provides for proactive management and security of computers, their applications and data, and the network connection they utilize to reach the Internet. The features themselves cover a range of capabilities, including: audit and inventory management; remote application installation; network, file and application security, remote control and NT event log processing. Email alerts can be triggered on any event from the feature list. Additionally a rich set of reports can be run as needed.
Remote IT Management Solutions
The One4Support solution provides essential tools for supporting networked PCs at businesses of all sizes and types:
- Audit and Inventory Management
- Installation and Configuration
- Patch Management
- System Monitoring
- Event Log Reporting & Alerts
- Help Desk & Trouble Ticketing
- Remote Control & FTP
- Chat
- Policy Management and Protection
- Integrated Reporting
- Scripting
These features are integrated into a scalable and flexible platform. The innovative architecture of the One4Support Remote IT Management System (RITM) gives the IT professional the ability to deliver these management services to computers that are behind firewalls – even when the management console itself is behind a firewall. Moreover, the sophisticated yet unobtrusive security system insures that only authorized administrators get system access. The secure encrypted communication infrastructure between the agent and the server is highly efficient, built to conserve bandwidth and insure privacy. In fact, it was designed to work across all available bandwidth options, from dial-up to high-speed network interfaces, and across wired or wireless topologies.
Audit and Inventory Management
Recurring audits capture the following:
- Inventory of all hardware including CPUs, PCI cards, memory, drives, and printers
- Inventory of all installed software, including versions numbers and license codes
- Network settings including local IP address, gateway IP address, DNS, WINS, DHCP, and MAC address
Installation & Patch Management
The installation facility provides:
- Installation of applications via administrator-defined scripts
- Support for all standard installation programs
- Built-in wizards generate scripts to automatically deploy patches and applications
- The Packager captures system changes resulting from product installations, desktop optimisation, and customisations. It "packages" them in one convenient self-extracting file ready for automated distribution
Help Desk and Trouble Ticketing
- Complete, integrated trouble ticketing system
- Tickets entered/modified by administrators and/or users
- The policy based notification system alerts you to new and/or modified tickets
Remote Control, FTP, Chat
- View and operate managed machines as if they were right in front of you simply by clicking its machine ID.
- Automatically connects the administrator to the remote computer independent of any gateway or firewall configurations, even behind NAT.
- Manual Control allows you to help remote machines even without a One4Support agent.
- Policy settings allow users to block remote control or require administrators to ask permission before accessing a machine.
- Integrates four best of breed remote control packages: WinVNC, pcAnywhere (Symantec), RAdmin (Famatech), or Terminal Server (Microsoft)
- FTP with Windows Explorer for that familiar drag and drop file management interface.
- Web-based chat system allows administrators to chat with other administrators and/or users without port mapping.
Policy Management and Protection
The One4Support solution provides multiple levels of policy management and protection:
- File protection insures the integrity of critical files
- File access policy selects which applications have access to which files on which computer.
- Network access policy allows approval or disapproval of network access by application and by computer.
Event Log Monitoring
- Capture all NT event logs.
- Generate alerts on NT event log entries
- Programmable email alerts provide instant notification of system problems
- Alerts on any change to audit results.
System Monitoring
Programmable email alerts provide instant notification of system problems or state changes.
Alert when:
- Any system goes offline
- A user disables remote control
- Any application is added or removed from a machine
- Hardware configuration changes
- On low disk space
- Event log errors reported
- Protection policy violation occurs
- Script fails execution
- LAN Watch constantly monitors the network and alerts you when any new device appears on the network.
Reporting
Generate reports on any or all activities related to the managed computers
Disk utilization report shows size and remaining free space at a glance
Update Report graphically displays machine usage history
H/W and S/W audit reports
Network statistics reports provide information on the aggregate network bandwidth, measured by time, user and application.
Offers both tabular and graphical representations of information.
Scripting
Rich scripting facility automates task for the administrator
Works in concert with the Windows Scripting Host and custom applications
Pull-down menu and "fill-in-the-blank" interface enables even a novice to create scripts.
